Description
The Enrollment Specialist serves as the primary point of contact for prospective patients,
students, or program participants in the medical field. This role is responsible for guiding
individuals through the enrollment process, verifying eligibility, collecting documentation, and
ensuring compliance with healthcare regulations. The Enrollment Specialist combines customer
service excellence with detailed administrative support to ensure a smooth and compliant
onboarding experience.
Requirements
Required Qualifications
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 1–3 years of experience in healthcare enrollment, admissions, patient services, or a related field
• Knowledge of medical terminology, healthcare programs, or insurance processes preferred
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Proficiency in electronic health records (EHR), CRM systems, or similar databases
• Ability to handle confidential information in compliance with HIPAA
Preferred Skills & Competencies
• Customer-service focused with strong problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Detail-oriented with strong follow-up skills
• Bilingual abilities a plus (if applicable)
• Comfortable meeting enrollment goals and performance metrics
Work Environment
• Office, clinic, or remote/hybrid setting (as applicable)
• May require extended periods of sitting and computer use
• Occasional evenings or weekends may be required during peak enrollment periods
Bonuses
Benefits
Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
Starting Pay: $20hr Bi-weekly
Responsibilities
Key Responsibilities
• Serve as the first point of contact for prospective enrollees via phone, email, and in-person communication
• Provide accurate information about medical programs, services, eligibility requirements, and enrollment timelines
• Guide applicants through the enrollment process from inquiry to completion
• Verify patient or student eligibility, insurance information, and required documentation
• Collect, review, and maintain enrollment records in compliance with HIPAA and
organizational policies (only could be viewed via hush email, fax, or in-person)
• Collaborate with clinical staff, billing departments, and administrative teams to ensure proper onboarding
• Track enrollment data, follow up on incomplete applications, and meet enrollment targets
• Address questions, concerns, and barriers to enrollment with professionalism and empathy
• Ensure compliance with federal, state, and organizational healthcare regulations
• Maintain confidentiality of sensitive medical and personal information